Frequently Asked Questions
Everything you need to know about shopping for authentic Indian silk and luxury ethnic wear at Indian Silk House Agencies.
How can I be sure of the authenticity of the silk?
All our premium silk sarees come with the 'Silk Mark' certification, which is a guarantee of 100% natural silk issued by the Silk Board of India. We pride ourselves on our legacy of providing only genuine, high-quality handloom products.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery timelines vary depending on the destination country. Most international orders are delivered within 7-12 business days via reputed courier partners.
Can I get my blouse stitched or the saree finished with falls and edging?
Absolutely. We offer custom tailoring services for blouses and pre-stitched pleating. You can select the 'Stitching Service' option on the product page and provide your measurements. Please note that customized items require an additional 5-7 days for processing.
What is your return and exchange policy?
We accept returns within 7 days of delivery if the product is in its original, unused condition with all tags intact. Please note that customized products, such as stitched blouses or sarees with falls/edging applied, are not eligible for return or exchange.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, MasterCard, Amex), Net Banking, UPI, and popular digital wallets. For international customers, we offer secure payments via PayPal and Stripe.
Are the colors of the sarees exactly as shown in the photos?
We use professional lighting to capture the most accurate colors. However, due to different screen resolutions and monitor settings, there might be a slight 5-10% variation in the actual color of the product.